Patient satisfaction postorthognathic surgery in Makassar

Kepuasan pasien pascabedah ortognatik di Makassar

Abstract

Orthognathic surgery is intended to restore jaw function, improve aesthetics and enhance the patient's quality of social life. The success of treatment is not only based on clinical aspects including post-treatment complications but also depends on patient satisfaction which is the patient's subjective perception of the treatment outcome. There are many factors that influence patient satisfaction with orthognathic surgical treatment outcomes including demographic factors, motivation and complications, and effective communication. This study is intended to determine patient satisfaction with the results of orthognathic surgical treat-ment at Unhas National Hospital. In this retrospective study, 9 patients who had undergone orthognathic surgical procedures in hospitals in Makassar, but only 6 patients met the inclusion criteria and were used as research subjects. Direct interviews with patients via telephone focused on patient satisfaction with the results of orthognathic surgery and the factors that might de-termine it. It was found that the majority of respondents (87.3%) showed satisfaction with the treatment outcome. Two patients experienced post-surgical sensory disturbances. There were a number of motivations underlying the choice of treatment inclu-ding improvement of facial aesthetics, masticatory and speech functions, and increased self-confidence, and all patients stated that the surgical results were in accordance with their expectations and motivations in choosing orthognathic surgical treat-ment. It was concluded that patients showed satisfaction with the surgical outcome due to the fulfillment of the patient's expec-tations of the surgical outcome, the lack of post-surgical complications such as sensation disorders and effective communi-cation between doctor and patient